Effective Date: 20/10/2025

At Style Forge, we strive to ensure timely and secure delivery of your orders. Please review our Delivery Rules for a smooth shopping experience.

1. Delivery Locations

We offer delivery services across Bangladesh through trusted and reliable courier partners. We are committed to delivering your order to your specified address within the agreed delivery timeframe.

2. Delivery Time

• Standard Delivery: Delivery typically takes 2-5 business days, depending on your location.

• Delays: Delivery times may vary due to factors such as holidays, inclement weather, or courier-related delays. We will notify you of any significant delays if they occur.

• Same-Day/Next-Day Delivery: For certain locations and product types, we may offer expedited shipping options. Please check during checkout for available options.

3. Delivery Charges

• Shipping Fees: Delivery charges are calculated based on the weight of the order and the delivery location.

• Free Shipping: We may offer free shipping promotions for specific products or order values. These promotions will be clearly indicated during the checkout process.

• Additional Fees: For remote areas or specific delivery requirements, additional charges may apply. You will be informed of these charges before confirming your order.

4. Order Confirmation and Shipping Notification

Once your order is confirmed, you will receive an order confirmation email, followed by a shipping notification with tracking details. You can use this tracking information to monitor the progress of your delivery.

5. Packaging and Handling

All orders are carefully packaged to ensure that your items arrive safely. We take extra care in packaging fragile or delicate products to prevent damage during transit.

6. Receiving Your Package

• Verify the Package: Upon receiving your order, please carefully inspect the package before accepting delivery. Make sure that the packaging is intact and that there are no visible signs of damage.

• Tampered or Damaged Packages: If you notice any damage, tampering, or irregularities with the packaging or product, refuse to accept the delivery and contact us immediately. We will work with the courier service to resolve the issue and provide you with a replacement or refund, as applicable.

7. Address Information

• Correct Address: It is your responsibility to provide accurate and complete delivery information (including the recipient's name, phone number, and address). If you provide incorrect or incomplete address details, we may not be able to deliver your order, and additional charges may apply for reshipment.

• Failed Delivery Attempts: If our courier partner is unable to deliver your package due to an incorrect address or unavailability of the recipient, the package may be returned to us, and you may be charged additional shipping fees for re-delivery.

8. Delivery Issues

• Missed Deliveries: If you're unavailable to receive your order, the courier will usually attempt re-delivery or leave a notice with instructions on how to reschedule the delivery or pick up the package from a local depot.

• Delayed Deliveries: While we do our best to ensure timely delivery, delays may occur due to factors outside of our control (e.g., courier delays, weather conditions, holidays, etc.). If your package has not arrived within the expected time frame, please contact us, and we will investigate the issue.

9. Returns and Exchanges Due to Delivery Issues

• Damaged or Defective Products: If your product arrives damaged or defective due to shipping, please notify us immediately. We will arrange a return or exchange based on our Return Policy.

• Incorrect Items: If the wrong item is delivered, contact us immediately. We will arrange for a return and send the correct item to you at no additional charge.

10. Contact Us

If you have any concerns or questions about your delivery, please contact our customer support team:

Style Forge
Jibonganj Bazar, Bancharampur, Brahmanbaria
Email: support@styleforgebd.com
Phone: 01768772297