Return Policy

Effective Date: 20/10/2025

At Style Forge, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return process. Please read through our Return Policy to understand the terms and conditions related to returns and exchanges.

1. Return Eligibility

We accept returns for most products, provided the following conditions are met:

Timeframe: Returns must be requested within 7 days from the date of delivery.
Condition: The product must be unused, unwashed, and in original packaging. Items must be in the same condition that you received them.
Proof of Purchase: A receipt or proof of purchase (order number, invoice, etc.) must be provided to initiate the return.
Non-returnable Items: Certain products are not eligible for return due to hygiene or safety reasons, including but not limited to:
- Underwear or intimate apparel
- Perishable goods (e.g., food items)
- Gift cards, vouchers, and digital products
- Customized or personalized items
- Clearance or sale items (unless otherwise specified)

If you are unsure whether an item is eligible for return, please contact our customer support team at 01768772297 for clarification.

2. Return Process

To initiate a return, follow these steps:

Request a Return: Contact our customer support team at 01768772297 or fill out the return request form available on our website. Please include your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: After receiving your request, we will review it and send you a Return Authorization (RA) number. This number must be included on the return package.
Package the Item: Carefully package the item(s) in their original packaging with all tags, labels, and accessories intact. Ensure that the product is secure to prevent damage during transit.
Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective item, wrong item shipped, etc.). Please use a trackable shipping service to ensure the return reaches us safely. We recommend purchasing shipping insurance for higher-value items.
Send Back the Item: Send the returned item to the address provided in the Return Authorization email. Make sure to include your RA number and proof of purchase.

3. Refunds

Once we receive the returned item and verify that it meets the return conditions, we will process your refund within 10 business days. Refunds will be issued to the original payment method used during the purchase.

Shipping Costs: Please note that shipping charges are non-refundable, unless the return is due to a mistake made by Style Forge (e.g., incorrect or damaged item).
Partial Refunds: If the returned item shows signs of use or damage that goes beyond what is necessary to inspect the item, a partial refund may be issued.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This can be done through the same return process outlined above.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 01768772297 within 3 days of receiving the product. We will provide you with a return shipping label and arrange for a replacement or full refund, depending on your preference.

Please include photographs of the damaged or defective item to help us process your return quickly.

6. Sale or Promotional Items

Sale or promotional items are typically non-refundable unless otherwise specified in the promotion or sale terms. However, if the item is defective or damaged, you may still be eligible for a refund or exchange.

7. Non-Returnable Items

Please note that we do not accept returns for the following items:

Gift cards and digital products
Personalized/customized items (e.g., engraved or custom-printed products)
Intimate apparel (e.g., underwear, socks)
Perishable goods (e.g., food items)
Opened or used products that are unsellable

8. Refund Processing Time

Refunds are generally processed within [insert number of days] business days of receiving the returned item. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

9. Customer Support

If you have any questions or need assistance with your return, please reach out to our customer support team at:

Style Forge
Jibonganj Bazar, Bancharampur, Brahmanbaria
Email: support@styleforgebd.com
Phone: 01768772297

10. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and the updated policy will be effective as of the date listed at the top of the page.